This section details the general terms and conditions regarding access to and use of the services offered by Plazabea.com on this site.
By entering www.plazabea.com as a user, it means that you are aware of and accept these conditions of access and use. If you do not agree with the terms of access or use, or with any changes or modifications thereto, you must not continue to use the site or the services offered therein.
If a user uses this site, it means that he/she has fully accepted the Terms and Conditions of Plazabea.com, and undertakes to expressly comply with them.
1 - Users who can use the Plazabea.com service
The services can be used by people who have the legal capacity to contract. The services may not be used by persons who do not have this capacity, minors or users who have been temporarily or permanently suspended by Plazabea.com. Whoever registers a legal entity as a user must have the capacity to contract on behalf of such entity and to bind it under the terms of these Terms of Use.
2 - Registration as a Plazabea.com user
Registration at Plazabea.com is free of charge. By completing the registration process, the user undertakes to complete the requested data with valid, exact and precise data, assuming the commitment to update the personal data as appropriate. Users guarantee and are responsible, in any case, for the veracity, accuracy, validity and authenticity of the personal data entered.
When registering, the user will have a secure and confidential access name and password, which can be changed, according to the procedure established for this purpose.
Plazabea.com reserves the right to reject any application for registration or to cancel a previously accepted registration, without being obliged to communicate or explain the reasons for its decision and without this giving rise to any right to compensation or compensation.
3 - Use of the user password
The User undertakes not to disclose his/her password (access code) to third parties. This password allows you to make purchases, request services and obtain information. This password is for personal use and its delivery to third parties does not involve Plazabea.com liability in case of misuse.
The user undertakes to notify Plazabea.com immediately and by suitable and reliable means, of any unauthorized use of his/her Account.
4 - Data confidentiality
The personal data that the user provides to Plazabea.com, such as names, date of birth, address, telephone number, country, zip code, e-mail, and/or any other that the user voluntarily provides, are included in automated files, processed under strict confidentiality and data protection rules.
The information is used by Plazabea.com for the sole purpose of improving the offer of services to its users and may be used for promotional marketing actions.
The personal information obtained from the user will not be disclosed to third parties without his/her prior consent, unless requested by the competent authority.
The user may, at any time, exercise his/her right to access, rectify, update, cancel and/or delete his/her personal data, by means of a note or written presentation with a certified signature, postal or telegraphic means and/or document reliably accrediting his/her identity.
The services for issuing information to our users via email, postal mail and text message (SMS) have the user's authorization, and in the event that the user does not wish to receive this type of information, they may request it at Plazabea.com by reliable means, or by telephone at the Customer Service Centers at +591 73750658 or by email to soporte@Plazabea.com.
The use of any of the Plazabea.com services will be considered as acceptance of the terms of this Privacy Policy by the user.
5 - Purchase of products or services on Plazabea.com
To make a purchase, the user can browse the site, selecting and virtually loading the products they want to the cart, indicating in each case the required quantity.
Once the purchase has been accepted by the user, an email will be sent to their mailbox with the number and details of the purchase.
Exceptionally, after the acceptance of the purchase, Plazabea.com cancelled for any of the following reasons: stock availability; lack of authorization of the purchase by your credit card issuer or administrator; or issues identified by the fraud prevention department.
Plazabea.com may need additional information or perform verifications before accepting any purchase. If your purchase is cancelled or if additional information is needed, we will contact you.
The invoices that are issued for the purchase of products will be sent with the products ordered and/or to the address previously and reliably indicated by the customer at the time of purchase, within 15 business days after the purchase.
6 - Means of payment in Plazabea.com
The means of payment enabled to make purchases in Plazabea.com are Credit Cards issued in Bolivia or abroad, provided that they maintain a current contract for such purposes with the offering company.
7 - Product Delivery Service
The cost of the delivery service depends on the dimensions of the product(s) to be purchased and the delivery address of the product(s). This price is defined and informed to the user in the purchase process.
The delivery time of the purchase depends on the delivery address. In Cochabamba the delivery will be made within a period of no more than five (5) business days and in the interior of the country within eight (8) business days. This time must be taken from the email that the user receives in their mailbox informing the shipment of their purchase.
Due to internal logistics, so that the user can enjoy the products faster, the purchase can be sent in more than one delivery, this will be previously informed via email.
The home delivery service is enabled in certain locations in the country, which can be consulted at the time of starting the online purchase process, at which time the user will proceed to select according to their convenience. The home delivery service will be carried out within a margin of 5 days and will have a cost, which will be expressed and differentiated in the stage of the cart filling process prior to the issuance of your order. This cost will be added to the cost of the goods detailed in the corresponding invoice. The confirmation of the order and the approval of the issuance of the invoice will imply the User's acceptance of the cost of the home delivery service and consequently also the total amount of the corresponding invoice.
8 - Product Prices and Promotions
The prices and promotions offered on Plazabea.com are exclusive to the site, and are not applicable to other sales channels such as: branches, telephone sales, catalogs.
The validity of the promotions depends on the effective date of the promotions or the availability of the stock reported.
Promotions are not cumulative with each other, unless otherwise stated on the site.
9 - Product Images and Descriptions
Product photos are illustrative and non-contractual.
10 – References to third parties.
References on the Site to third party names, brands, products or services, or hypertext links to third party websites or information are provided solely as a convenience to the User and in no way constitute or imply endorsement, sponsorship or recommendation by Plazabea with respect to the third party, its information, products or services. Plazabea has no control over the practices or policies of such third parties, or the content of any third party websites and makes no representations or promises with respect to third party products or services, or with respect to the content or accuracy of any materials hosted on such third party sites. If you decide to browse or follow a link to any of these third-party websites, you do so entirely at your own risk and responsibility.
11 - Retraction of purchase
For purchases made through this site, the user may withdraw within 1 (1) days from the delivery of the product. After this period, Plazabea.com will look for the best possible solution in pursuit of user satisfaction.
12 – Buying on Plazabea.com is SAFE
The card data entered is not stored in our database, it is sent directly to payment gateways.
13 - Exchanges and returns of products
The return of the product can be made within the period stated in the previous point.
For authorized returns and exchanges, the product must be in perfect used condition, complete, with original packaging, purchase invoice or gift receipt. Once the product has been received in Plazabea.com, it will be verified and if it meets the requirements, it will be returned or exchanged, as appropriate.
To process the return or exchange of the product, it is necessary to contact the Customer Service, where an advisor will inform you of the steps to follow. The user can send an email to soporte@plazabea.com or call +591 73750658 Monday to Friday from 08:30 to 17:00 and Saturdays from 8:30 to 12:00.
14 - System Drawbacks
Plazabea.com cannot guarantee continued or uninterrupted access and use of its site. The system may eventually be unavailable, due to technical difficulties or Internet failures, or due to any other circumstance beyond the company's control; In such cases, efforts shall be made to restore it as quickly as possible.
15 – Advertising.
Plazabea reserves the right to include advertisements on the Site, which will be identified in order to distinguish them from the information about the description and price of the items offered. These advertising inclusions are intended solely to draw the attention of Users to certain offers and do not replace the descriptions of the products made on the Site corresponding to the item, which the User must use to evaluate and make their online purchase.
16 – Quantity Limits and Sales to Distributors.
Plazabea reserves the right, when it has justifiable reasons, to limit the number of items purchased per person, per household or per order. These restrictions may apply to orders placed by the same account or credit card and also to orders using the same billing and/or delivery address.
17 – Prohibitions on the User and their responsibilities.
It is strictly forbidden for the User to exploit in any way the information acquired through the Site. You may not reproduce the text or images of the advertisements for purposes other than your own personal reminder.
The User undertakes to take responsibility for any contractual or non-contractual liability arising from acts as a User of the Site and agrees to hold Plazabea harmless, with respect to and against any claim by third parties, derived from or related to the improper use of the Site or for the violation of these Terms of Use and their respective modifications. or arising from such use and/or because of any comments posted by the User on the Site.
18 – Termination.
These Terms of Use imply a contract that will enter into force as soon as the User accepts the Terms of Use and/or uses the services of the Site and will remain in force until this contract is cancelled either by the User or by Plazabea. The User may terminate this contract at any time, provided that he/she does so for the future by avoiding the use of this Site and/or being a Registered User, renouncing his/her registration by following the procedure specially provided for this purpose. Plazabea may also terminate this contract at any time, and notice of such termination will be valid at the real or electronic addresses that the User has registered on the Site. Likewise, Plazabea may cancel the User's status without prior notice, and consequently deny access to the Services of the Site or to purchase through this means, if the User does not comply with any term or provision of these Terms of Use. This clause shall apply whether or not the User is a registered navigator. Plazabea may at any time, temporarily or permanently, terminate this Site.
19 – Modifications to the Terms of Use.
In the event that these Terms of Use are modified, such modifications will be posted on the Site, the version in effect at the time of the start of each session. Given that it is a website open to customers in general, Plazabea does not have the possibility of notifying each of them particularly, except by publishing it on the Site itself, so the User undertakes to verify the Terms of Use with any use made of it, It is understood that by starting each session you accept those that are in force and published at that time in the manner and with the effects established in these Terms of Use.
20 – General.
The Terms of Use represent the entire agreement between the parties and supersede all prior agreements that may exist between them. The headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the provision they title. If any provision thereof shall be held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. Plazabea's inaction with respect to a breach of this agreement by the User or by others does not constitute a waiver and shall not limit Plazabea's rights with respect to such breach or subsequent breaches.
21 – Applicable Law, Dispute Resolution, Procedural Measures and Notifications.
This contract shall be governed by and construed in accordance with the legislation in force in the Plurinational State of Bolivia. Any dispute related to this contract or the User's use of this Site will be resolved by the competent ordinary courts in accordance with the legislation in force and applicable to the consumer relationship between the parties. In the event that said legislation does not define a specific jurisdiction, it will be that of the courts of the City of Cochabamba, this provision being applicable, even if the User was actually domiciled outside the limits of Cochabamba or the Plurinational State of Bolivia, since it is understood that this place has been the place of execution of this contract.
Unless otherwise agreed in advance and in writing signed between the User and Plazabea, all notices made to users in relation to these Terms of Use shall be published on the Site and shall take effect from the date of their publication. Notifications that the User wishes to send to Plazabea must be addressed to soporte@plazabea.com
If you have any doubts about the Terms of Use or other policies and principles that govern the Site, the User may make any queries they deem appropriate by contacting Plazabea's customer service telephone number (+591 73750658) from Monday to Friday from 8:30 a.m. At 5:00 p.m.
